Managed IT Services

Surefire is a Managed Service offering to look after your Day to Day IT 


Fidobe Surefire can be generically defined as running a service for a customer by a vendor on the agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price. Certain components of managed service (typically in the application development scenario) could be variable in nature and priced using hourly rate card. The service is managed by the vendor pro-actively with minimal management overhead of the customer. The service is applicable to applications, infrastructure or both. Fidobe Surefire has a comprehensive best-in-industry mature framework for managed services covering scope management, pricing models, governance & reporting mechanisms and delivery structures.

Managed Services

Managed Services used for transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of Production Support and lifecycle build/maintenance activities. 

Any person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client or customer. The person or organization that accepts and provides the managed service is regarded as the service provider. Typically, the offer-er remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system. Basically, we used simple and easy-to-use IT Management products at a price that every business/company can afford. It is thoughtfully built with SMBs in mind and eventually scales for large businesses.

Network Performance Management

  • Network Monitoring
  • Traffic Analysis & Bandwidth Monitoring
  • Network Configuration Management
  • VoIP Quality Monitoring
  • Switch Port & IP Address

IT ServiceDesk & Desktop Management

  • ITIL ServiceDesk & Asset Management
  • Windows Desktop Management
  • Active Directory Management
  • Asset Lifecycle Management
  • Active Directory Auditing & Reporting

Datacenter & Server Management

  • Server Monitoring & IT Infrastructure Devices Monitoring
  • Application Performance Management
  • Enterprise Password Management
  • Multi-vendor Storage Area Network Monitoring
  • Website Monitoring Service

Log Analysis & Security Management

  • Eventlog & Syslog Management
  • Firewall Log Analysis
  • Network Security Scanner & Patch Management
  • Enterprise Password Management
  • Self Service Password Management

Manage Services On

  • Network Management
  • Server Management
  • Application Management
  • Desktop Management