QBEL

[vc_row][vc_column][vc_column_text]The Challenge: QBEL facility management and technical services id Dubai based facility management company, QBEL assessed opportunities to optimise services with a computer-aided Facilities Management solution (CAFM). We set ourselves 5 key project objectives:

1. Enhancing customer engagement, participation and satisfaction.
2. Empowering our Facilities Managers to ensure a totally compliant service.
3. Affording greater business control for Senior Management.
4. Designing a solution which was easy to use, implement, and adapt or extend in accordance with future priorities.
5. Managing project estimation and forecasting.

  The Solution: While our Odoo is an open-source ERP solution with project management, sales, purchase, helpdesk at its core but our developer team developed a completely integrated project costing module so the project never goes above the threshold plus the automated notification and escalation ensures that no issue is left responded. CAFM consists of 3 main parts:

1. Help Desk: Enhancing customer experiences by enabling staff to raise, monitor and appraise their own work requests via a single port of call.
2. Operations Centre: Empowering our Facilities Managers by integrating their asset and work order management into a single portal and workstream.
3. Real-time Reporting: Supporting Senior Management by putting a central repository of real-time information at their fingertips.

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