Description[vc_row][vc_column][vc_column_text]The Challenge: QBEL facility management and technical services id Dubai based facility management company, QBEL assessed opportunities to optimise services with a computer-aided Facilities Management solution (CAFM). We set ourselves 5 key project objectives:
- Enhancing customer engagement, participation and satisfaction.
- Empowering our Facilities Managers to ensure a totally compliant service.
- Affording greater business control for Senior Management.
- Designing a solution which was easy to use, implement, and adapt or extend in accordance with future priorities.
- Managing project estimation and forecasting.
- Help Desk: Enhancing customer experiences by enabling staff to raise, monitor and appraise their own work requests via a single port of call.
- Operations Centre: Empowering our Facilities Managers by integrating their asset and work order management into a single portal and workstream.
- Real-time Reporting: Supporting Senior Management by putting a central repository of real-time information at their fingertips.